Article on the cockroach
Remember that cockroach blog entry?
Finally found the article. They wrote in to complain that time. Do take a look at the Stomp article.
So you see, I didn't make up that story or something.
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Restaurant apologises for cockroach in soup and bad service
29 June 2007
The owner of a restaurant which received a complaint from a customer because of a cockroach found in its soup and the subsequent bad service by the manager, has issued an apology.
"Yes Mr Alvin, his wife and their guests were dining in my restaurant on Thursday night. Unfortunately a cockroach was found in their soup and my restaurant manager was very irresponsible, rude and passed very discourteous remarks. I have spoken and apologized to Mr Alvin today over the telephone. Mr Alvin was very nice, patient and courteous and accepted our apology. However I would like to also apologize to his wife and their guests for the very bad experience. Immediate actions have been taken so that such incident cannot happen again."
At about 8 pm. on 28 June 2007, Mr. Alvin, his wife and their Japanese guest, were dining at a restaurant in Rochor Road, opposite Bugis Junction.
Halfway through their steamboat spread, the 36-year-old assistant bank manager found a 'blackened' cockroach in his soup, hidden among the vegetables.
Although flabbergasted, he kept his cool and approached the restaurant manager quietly.
To his astonishment, the manager immediately became very defensive instead of apologizing.
He denied that the cockroach had came with the soup, arguing that if it had, the insect would have disintegrated.
What provoked him further was when the unapologetic manager said that the cockroach 'most like came from somewhere' implying, according to Mr. Alvin, that the customers were responsible for it.
However, Mr. Alvin told STOMP that if the cockroach had fallen into the soup during the dinner, it would not have looked so 'black' like it had been 'cooked'.
The manager then added that in certain instances, 'cockroach is used as tonic', before walking off.
Mr. Alvin's upset wife then decided to take a photo of the insect.
As she was snapping her pictures, the manager returned, picked the bowl of soup up, pushed it nearer to her and said, "No need to take picture...you can take it along with you as a gift."
Mr. Alvin told STOMP that more than the cockroach issue, he was outraged by the way the restaurant manager handled the situation.
He has urged the public to think twice before going to the restaurant.
"Service lousy, cleanliness is really questionable," he said.
"The place is air conditioned! How can they allow such incident to happen? And worse still, the kind of service...it's so embarassing with a guest around! Terrible...ridiculous! Free tonic...Cockroach!" Mr. Alvin added.
Finally found the article. They wrote in to complain that time. Do take a look at the Stomp article.
So you see, I didn't make up that story or something.
---------------------------------------------------------------------------------
Restaurant apologises for cockroach in soup and bad service
29 June 2007
The owner of a restaurant which received a complaint from a customer because of a cockroach found in its soup and the subsequent bad service by the manager, has issued an apology.
"Yes Mr Alvin, his wife and their guests were dining in my restaurant on Thursday night. Unfortunately a cockroach was found in their soup and my restaurant manager was very irresponsible, rude and passed very discourteous remarks. I have spoken and apologized to Mr Alvin today over the telephone. Mr Alvin was very nice, patient and courteous and accepted our apology. However I would like to also apologize to his wife and their guests for the very bad experience. Immediate actions have been taken so that such incident cannot happen again."
At about 8 pm. on 28 June 2007, Mr. Alvin, his wife and their Japanese guest, were dining at a restaurant in Rochor Road, opposite Bugis Junction.
Halfway through their steamboat spread, the 36-year-old assistant bank manager found a 'blackened' cockroach in his soup, hidden among the vegetables.
Although flabbergasted, he kept his cool and approached the restaurant manager quietly.
To his astonishment, the manager immediately became very defensive instead of apologizing.
He denied that the cockroach had came with the soup, arguing that if it had, the insect would have disintegrated.
What provoked him further was when the unapologetic manager said that the cockroach 'most like came from somewhere' implying, according to Mr. Alvin, that the customers were responsible for it.
However, Mr. Alvin told STOMP that if the cockroach had fallen into the soup during the dinner, it would not have looked so 'black' like it had been 'cooked'.
The manager then added that in certain instances, 'cockroach is used as tonic', before walking off.
Mr. Alvin's upset wife then decided to take a photo of the insect.
As she was snapping her pictures, the manager returned, picked the bowl of soup up, pushed it nearer to her and said, "No need to take picture...you can take it along with you as a gift."
Mr. Alvin told STOMP that more than the cockroach issue, he was outraged by the way the restaurant manager handled the situation.
He has urged the public to think twice before going to the restaurant.
"Service lousy, cleanliness is really questionable," he said.
"The place is air conditioned! How can they allow such incident to happen? And worse still, the kind of service...it's so embarassing with a guest around! Terrible...ridiculous! Free tonic...Cockroach!" Mr. Alvin added.
posted by Adelyn @ 2:58 PM
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